Help Center

Our Help Center is home to our frequently asked questions (FAQs) and their answers. You should find the answer to your question here, but if not, give us a call at (877) 480-3028 or email info@cascadehealthcaresolutions.com and we would be happy to help.

General

How do I contact Cascade Healthcare Solutions?
Where are you located?
What are your hours?
Where can I learn more about Cascade Healthcare Solutions?
Can you help me find a product?
Of course! Please call (877) 480-3028 or email info@cascadehealthcaresolutions.com and one of our friendly and knowledgeable team members would be happy to help. Our customer service representatives are available via phone from 6:30 a.m. - 4 p.m. (PT), Monday through Friday.
Can I schedule a recurring delivery of my order?
How do I write a review of Cascade Healthcare Solutions or my product?
You can write a Google review of Cascade Healthcare Solutions here, or visit the page of the product you purchased to leave a product review.
How do I place an order?
You can place an order online on our website 24 hours a day, 7 days a week. If you prefer to place your order over the phone, please call (877) 480-3028. Our customer service representatives are available via phone from 6:30 a.m. - 4 p.m. (PT), Monday through Friday.

Account

Returns

Shipping

How do I track my order?
You will receive an email to the address associated with the order with tracking information when your items ship. To track your order online, click here. If you have any additional questions regarding order tracking, please email tracking@cascadehealthcaresolutions.com or call (877) 480-3028 ext. 2.
What shipping methods do you use?
How much is shipping?
Do you ship Internationally?
Do you ship to Canada?
Do you ship to Alaska or Hawaii?
Do you ship to APO addresses?
How are orders of larger products, bulk orders, and custom products shipped?
Why is my order late?
Why am I missing an item from my order?
We frequently ship from different warehouses to ensure your items arrive as quickly as possible. Occasionally this means that your order will arrive in multiple packages and at different times. There may be more than one tracking number associated with your order, so please check your order status online or check your email for shipment notifications.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and many other types of credit card payment. We also accept PayPal, PayPal Credit, or payment via Purchase Order.
Do you bill insurance?
Will Medicare reimburse me for my purchase?
Is the ordering process secure?
Yes! At Cascade Healthcare Solutions, shopping with us is 100% secure. We are rated A+ by the BBB our site is security verified by Norton and McAfee Secure. We comply with all SSL and PSS-DSS requirements, ensuring that your personal information and payment information is protected.
Where do I apply coupon codes?
You can apply your coupon or promo code in your Shopping Cart or in the Order Summary section of the checkout page.
Do you offer any coupons or discounts?
The best way to find out about coupons or discounts is by subscribing to our email list or liking us on Facebook. You can also find coupons here.
Do you offer price matching?
Do you offer discounts for veterans or active duty military?

Miscellaneous

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